Delivery & Returns

We offer FREE UK Delivery (to UK mainland only - excludes Highlands).

This includes all of the UK mainland apart from Areas which include and are above the AB (Aberdeen) postcode, i.e. Scottish Highlands.

Please email your post code if you are unsure and want to check if you are covered by standard delivery.

Non standard Delivery
Scottish highlands £20.00
Northern Ireland £20.00
Isle of Man £20.00
Isle of Wight £20.00
Channel Islands £20.00
Isle of Scilly £20.00
Jersey & Guernsey £20.00
All other offshore Islands £20.00
Republic of Eire £20.00 

Please allow up to 10 workings days for delivery, most rugs will be delivered within 5 working days from day of purchase.

Non standard delivery can take 2 - 3 days in transit.

All our rugs are sent via a professional courier service and need to be signed for, we can send to work addresses or we can ask the courier to leave in a safe place but this invalidates the transit insurance.

Please make sure goods are in good condition and not damaged before signing for them. Once signed for you are releasing the courier from any transit insurance. If there are any signs of damage please do not sign for the item/s and contact us.

Returns Policy 
If you wish to return your purchase, please inform us by emailing us at enquiries@rugshop.co.uk or by calling 0114 208 6000 within 48 hours of delivery. Once we confirm acceptance of your return, you must securely package your purchase and return it at your expense within 7 working days. Upon receipt and satisfactory inspection of the rug we will issue a refund less the delivery charges.

Faulty Goods Damaged or faulty Goods will be replaced or refunded. Please note that the courier will ask you to sign for the goods on delivery. If you have not been given an opportunity to examine the goods, please sign for them 'unexamined'. If you notice that the outer packaging is damaged, then please sign the delivery paperwork as 'package damaged' or if you so wish refuse the delivery

Once notified of damages or faults we will arrange for our courier to collect your purchase and a replacement or full refund will be issued once the rug has been received and inspected.

Custom made products will be non-returnable and cannot be cancelled once the order has been placed on our website. Please ensure that the measurements are correct and note the estimated delivery time shown on the site to allow for production.

All these conditions are in full accordance with the Distance selling Regulations of 2000. (For more information click www.opsi.gov.uk/si/si2000/20002334.htm (UK ONLY). Please note if you purchase in store the goods purchased are not subject to the consumer protection (distance selling) regulation 2000

Shedding is a natural characteristic of a deep pile rug and is not deemed to be a fault. This is common on Acrylic and Wool rugs and should be taken into consideration when choosing a product suitable rug for your home.

Note: Whilst every effort is made to accurately reproduce images of our products, different monitor settings can have an effect on the appearance of colours. We will accept refunds on incorrect colour shades, but they will not be deemed to be faulty.